Refund policy

To help you as far as possible, we have a liberal cancellation policy, as follows:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 
• We does not accept cancellation requests for perishable items like flowers, eatables, coffee beans, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. 
• In case of receipt of damaged or defective items please report the same via email. The request will be entertained once we have checked and determined the same at our own end. This should be reported within 7 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. 
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. 
• In case of any refunds approved by the CULTURE COVEN STUDIO LLP, it’ll take 6 to 8 days for the refund to be processed to the end customer.